Cancellation Policy 
When you book your reservation, you are holding a space on our calendar that is no longer available to other customers. If you cannot make your booking, please call the shop as soon as you know you will not be able to honor your reservation. 

If cancellation is necessary, we require that you notify us via phone call at least 72 hours in advance for a full refund.  Cancellations between 24 and 72 hours will receive a 50% refund and cancellations made within 24 hours of booking are ineligible for a refund. Rental bikes are in high demand and your advanced notice will allow another customer access to that reservation time. 

Late Fees & Early Return Policy 
Late Fees 
Customers are required to return rental bike(s) by the date and time listed when reservation is booked. A return is considered late if not returned prior to this time. Each bicycle returned up to 60 minutes late will be charged a late fee equal to 50% the first day’s rental rate; all bicycles returned more than an hour after the reservation was scheduled to end will incur a fee equal to double the first day’s rental rate on a per-bicycle basis.  

Early Return  
Once a reservation has been placed rental bikes are marked as unavailable to other customers for the duration of the booking. Since this time block is no longer bookable by other customers refunds are not available for bikes returned prior to the selected end date/time.